Field Recovery Officer

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily in Nigeria and has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, including current accounts, savings accounts, debit cards, and state-of-the-art point-of-sale (POS) solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.

Role Summary

We are looking for a results-driven Collections Officer who understands the importance of accountability, discipline, and follow-through.

This is a field-intensive role focused on in-person customer engagement to ensure timely loan recovery.

If you’re confident, resilient, and not afraid of tough conversations, this role is for you.

Key Responsibilities

• Manage a portfolio of customers with active and overdue loans.
• Conduct regular in-person visits to customers for payment follow-ups and reminders.
• Ensure timely recovery of outstanding repayments.
• Engage customers firmly and professionally to reinforce repayment obligations.
• Identify high-risk accounts and escalate where necessary.
• Maintain accurate records of all field interactions and recovery progress.
• Work closely with internal teams to improve overall portfolio performance.

Requirements

• 1–3 years’ experience in collections, field operations, or credit recovery (fintech/microfinance is a plus).
• Strong negotiation and persuasion skills.
• High level of confidence and resilience.
• Ability to handle difficult conversations and maintain professionalism.
• Willingness to spend significant time in the field.

Benefits

• Private Health Insurance.
• Pension Plan.
• Training & Development.
• Performance Bonus.

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes.
• Technical interview with the Hiring Manager ~30 minutes.