Coordinator - CAR & Compliance Resolution

We currently have an opportunity for a Coordinator - CAR & Compliance Resolution. Join our team and play a key role in monitoring of internal and external compliance with Contractual, Company and Statutory requirements, aimed at providing world class quality assurance service with focus on efficient resolution of compliance issues. Reporting to Quality Team Lead, you'll help deliver high-quality outcomes that support our essential services.

Te Kōwhiringa | The Opportunity

Under direction of the Senior Coordinator – CAR & Compliance Resolution, the Coordinator – CAR & Compliance Resolution is responsible for issuing Corrective Action Requests (CARs) raised by Compliance Inspectors and for raising and issuing CARs based on Kāinga Ora’s audit findings using the Work Management System Business Improvement Form (WMS-BIF) process and implement BIF resolution processes aimed at acceptable, effective and timely resolution of CARs (BIFs) issued to the Service Delivery Partners (SDPs) and Works Supervisors.

What You’ll Do (key responsibilities)

This role offers a broad scope, with key responsibilities including:

• Raise and issue CARs (BIFs) based on Kāinga Ora audit findings and liaise with Kāinga Ora representatives as and when required.
• Issue CARs (BIFs) raised by the Compliance Inspectors and liaise with them as and when required.
• Liaise with SDPs and Works Supervisors to ensure compliance issues are resolved satisfactorily and within the specified timeframes.
• Follow established CAR (BIF) processes to ensure that quality / invoicing issues are resolved within the timeframes required to achieve CAR (BIF) related monthly KPI scores consistently at Performance Level 5.

Nga pūkenga matua | Important Skills (experience required)

• Microsoft Excel Intermediate level Knowledge
• Analysis and problem-solving ability
• Proven ability to prepare reports and gather/maintain/analyse data.
• Use of smart IT solutions and Apps
• Quality assurance and inspection experience within the building industry.
• Highly organised with the ability to manage multiple activities simultaneously
• Ability to develop, build and maintain good working relationships with all stakeholders
• Formal qualifications in a related discipline (Building trades background would be advantageous).

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Ko wai mātou | Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Me pēhea ki te tono | How to apply
Click "APPLY" and please include your CV, copies of relevant licences/qualification. The reference number for this role is 736657.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.