Warranty and Training Technician

About Us

ASSA ABLOY is the global leader in access solutions, trusted in over 70 countries to deliver smart, secure and seamless experiences. In Australia, our iconic brands, including Lockwood, Yale, Whitco and ABLOY, are trusted across homes, businesses and public spaces.

From advanced digital locking solutions to high-performance door and window hardware, our locally manufactured and globally backed products set the benchmark for innovation, reliability and performance.

About the Role

This role exists to improve installation quality, reduce warranty-related issues and strengthen relationships with installers across the Auckland region. You'll provide a combination of technical field support and hands-on training, helping customers and installers achieve the best outcomes from our products.

Working closely with Product Management, Technical teams, Sales, Customer Service and Product Development, you'll use your field experience and problem-solving skills to identify root causes, provide practical solutions and share valuable feedback that supports continuous improvement.

Success in this role comes from building credibility with installers, resolving technical issues efficiently and helping elevate installation standards across the market.

What you'll be responsible for

You'll play an important role in supporting product performance, installer capability and customer satisfaction by:

• Conducting on-site warranty assessments and replacement activities across the Auckland region.
• Investigating product performance concerns to determine installation, environmental or product-related causes.
• Delivering practical training sessions, demonstrations and technical guidance to installers.
• Providing expert support to customers and internal teams on installation techniques, adjustments and troubleshooting.
• Identifying trends in warranty claims and escalating recurring issues to support corrective action.
• Contributing to product development and improvement initiatives by reporting practical field insights.
• Supporting the creation and enhancement of installation guides, training materials and technical resources.
• Maintaining accurate training, warranty and field service records to support reporting and continuous improvement.

About You

You're someone who enjoys understanding how things work and takes pride in finding practical solutions. You enjoy being out in the field, learning from real-world situations and helping others improve their skills and knowledge.

You'll thrive in this role if you're hands-on, customer-focused and motivated by delivering practical outcomes rather than simply identifying problems.

To be successful, you'll bring:

• Experience in a technical, trade, hardware, construction, joinery or related environment.
• Strong fault-finding and problem-solving skills in real-world installation or product environments.
• Experience investigating and diagnosing technical or installation-related issues.
• Confidence delivering training, demonstrations, toolbox talks or technical guidance.
• Strong written and verbal communication skills with the ability to explain technical concepts clearly.
• Experience building relationships with customers, installers, tradespeople or technical stakeholders.
• Good record-keeping and reporting skills with attention to detail.
• A proactive approach and commitment to quality, safety and customer service.

Why Join Us

At ASSA ABLOY, you'll have the opportunity to work with industry-leading products, build valuable technical expertise and contribute to improving customer outcomes across the market.

• Work with the industry’s most recognised security brands: Yale, Lockwood, ABLOY andmore.
• Company vehicle and tools supplied to support your success in the field.
• Enjoy a generous staff discount on our retail product range.
• Be part of a collaborative team where feedback and continuous improvement are valued.
• Access a confidential Employee Assistance Program (EAP) supporting wellbeing and mental health.
• Participate in team events, celebrations and social activities throughout the year.
• Join a global organisation with strong local brands and long-term career opportunities.

Please note: Applicants must be legally entitled to work in New Zealand at the time of application.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.