Customer Service Representative

Be the calm, clear voice customers hear when they call a U.S. business.

• You'll be the first point of contact for customers calling a U.S.-based client, you could be placed on our medical scheduling account or one of our hospitality accounts, depending on business need

• Most calls are practical: booking, changing, or confirming an appointment or reservation, updating information, or answering a question

• Some calls need more care than others a worried patient, a frustrated guest. Those are the calls that matter most, and the ones we train you to handle well

What You'll Do

• Answer inbound calls within the first 5 seconds and resolve what the customer needs on the first contact where possible

• Create, reschedule, confirm, or cancel appointments or reservations accurately

• Keep customer records and account details accurate and up to date

• Explain policies, services, or booking/appointment details clearly

• Send clear messages to the right team or person for anything you can't resolve directly

• Help customers who are stuck with an online portal or booking tool

• Verify insurance, rates, or coverage details through the relevant system

• Address customer questions and concerns with empathy and a solutions-driven approach

• Work within call quality standards and compliance guidelines

• Participate in ongoing coaching and performance reviews

Requirements

What You Need

• Advanced English, verbal and written you will be assessed on this

• Secondary school completed

• 1 year or more in customer service

• Excellent verbal communication and active listening skills

• Proven ability to meet KPI goals and performance metrics

• Comfortable navigating multiple computer systems while holding a conversation

• Flexibility to work evenings, weekends, and holidays as needed

Nice to Have

• Experience in a medical, hospitality, contact center, or insurance setting

• Any exposure to U.S. healthcare, hospitality, or insurance vocabulary

Benefits

What We Offer

• A growth/performance bonus tied to quality and productivity
• Ongoing coaching and a clear path to grow within Dash BPO