Project Manager - Implementation Services

The WorkForce Software (WFS) Implementation Department is the team responsible for delivering high-quality, on-time, and scalable implementations of WFS solutions across our global client portfolio. We are involved with the full life cycle from sales engagement to successful delivery and implementation of WFS products. Our departments mission is to ensure clients achieve measurable value quickly, supported by consistent methodology, strong governance, and technically skilled project teams.

As a WorkForce Software Implementation Services Project Manager, you will lead customers through the successful delivery of workforce management implementations, serving as the primary point of accountability for project planning, execution, governance, and customer satisfaction.

Project Planning & Governance
Lead the planning, execution, and delivery of software implementation projects from kickoff through successful completion.
Develop and maintain project plans, timelines, budgets, resource plans, and governance activities.
Proactively manage project scope, risks, issues, dependencies, and change requests to ensure project success.
Ensure adherence to established project management methodologies, standards, and documentation requirements.
Client & Stakeholder Management
Serve as the primary liaison between customers, project teams, and key stakeholders throughout the implementation lifecycle.
Establish clear expectations, communicate project progress, and provide timely resolution to project risks and delivery challenges.
Build trusted customer relationships through effective communication, collaboration, negotiation, and conflict resolution.

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Qualifications

PRODUCT / TECHNICAL SKILLS / REQUIREMENTS
3+ years of project management experience working with external customers
5+ years of Project Management experience with enterprise software implementations
Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
Strong consulting experience Project Management
Knowledge of software development processes and cycle
Associated experience in project delivery and/or Project Management qualifications such as PMI, Prince2 or equivalent
Proficient in Microsoft Products such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.
Proficient in Project Management tools such as MS Project, SmartSheet, etc.
Additional languages are beneficial
Work flexible hours

PREFFERED QUALIFICATIONS
Familiarity with, or background in HR, Payroll, or Workforce Management/Time and Attendance modules, considered a bonus.
Experience in waterfall, agile and iterative implementation methodologies and approaches would be advantageous