Senior IT Risk Analyst

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL companyPERKS AND BENEFITS take effect UPON HIRING!

• Contract: there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket – to welcome your newborn to the ERNI family.

• Fruit Basket– boost of vitamins during hospitalization.

• Free snacks and coffee in the office

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.

• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

The qualified personnel with current Genetec expertise and relevant IT infrastructure.

Education and Work Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Electronics and Communications Engineering, or a related discipline.
• Minimum five (5) years of progressively responsible experience in the planning, implementation, administration, maintenance, integration, and lifecycle management of enterprise ICT systems and infrastructure.
• Demonstrated experience supporting enterprise platforms including physical security systems, emergency communications, business-critical applications, or other operational technology solutions.
• Experience managing system implementations, upgrades, migrations, proof-of-concept activities, technology evaluations, and operational transition for enterprise ICT systems.
• Experience coordinating with cross-functional teams, vendors, systems integrators, and business stakeholders throughout the system lifecycle.
• Minimum of (5) years of hands-on experience with Genetec Security Center administration, implementation, or support is highly desirable, as it represents the initial technology platform under this engagement.

Technical Knowledge

• Enterprise ICT architecture, systems administration, application lifecycle management, systems integration, infrastructure operations, and technology governance.
• Microsoft Windows Server, Microsoft SQL Server, Active Directory, virtualization, storage, backup and recovery, system monitoring, and enterprise networking.
• Enterprise application deployment, configuration management, performance optimization, software and firmware upgrades, and technical troubleshooting.
• ICT systems integration using APIs, middleware, identity management services, enterprise authentication, and interoperability with business applications.
• Cybersecurity principles including system hardening, vulnerability management, privileged access management, patch management, audit logging, disaster recovery, and business continuity.
• Knowledge of physical security technologies, including video surveillance, electronic access control, visitor management, and security operations platforms, is desirable.
• Knowledge of emergency communications technologies, including satellite communications, land mobile radio (LMR), dispatch systems, or related mission-critical communications platforms, is an advantage.
• Genetec Security Center (on-premise, hybrid-cloud, and SaaS) architecture including server roles, Security Desk, Configuration Tool, Omnicast, Synergis, Federation, and Global Cardholder Management.

Tools and Technologies

Experience with one or more of the following technologies is desirable:

• Enterprise security management platforms (including Genetec Security Center).
• Microsoft Windows Server, Microsoft SQL Server, Active Directory, virtualization platforms, backup and recovery solutions, and enterprise monitoring tools.
• Network infrastructure, remote administration tools, endpoint management, cybersecurity solutions, vulnerability management platforms, and ticketing systems.
• Enterprise collaboration, reporting, documentation, and project management tools.
• Physical security systems, visitor management solutions, emergency communications technologies, and other enterprise operational technology platforms.

Certification

Professional certifications relevant to enterprise ICT systems are desirable, including one or more of the following:

• Genetec Technical Certification (preferred for the initial scope of work)
• Microsoft Certified Professional or equivalent
• Cisco, CompTIA Network+, or equivalent networking certification
• Cybersecurity certifications (e.g., Security+, CISSP, CISM, CEH, or equivalent)
• ITIL Foundation or higher
• Project Management Professional (PMP), PRINCE2, Agile, or equivalent project management certification
• Cloud platform certifications (Microsoft Azure, AWS, or Google Cloud) are an advantage.

💼 How can you contribute to the team?

The initial scope of work will focus on the administration, optimization, integration, and ongoing enhancement of the Genetec Security Center platform, client's enterprise security management system supporting electronic access control, video surveillance, and related security operations. As CSRS continues to modernize its technology landscape, the ICT Administrator’s responsibilities may expand to include additional ICT platforms and services supporting the Security Operations Center (SOC), Emergency Communications System (ECS), Visitor Registration System (VisReg), emergency management technologies, and other operational and business-critical systems deployed by the Division. The ICT Administrator shall provide technical expertise throughout the system lifecycle, including solution design, implementation, integration, testing, commissioning, operational transition, lifecycle upgrades, performance optimization, and technology advisory services, as directed through individual task orders.

Assignment Management: Work assignments will be issued through individual task orders under the IDIQ arrangement. Task orders will be prioritized and coordinated by the Division's Programs and Operations Support (POS) team, in close consultation with the Emergency Services function and relevant Team Leads, to ensure alignment with divisional priorities, resource availability, and operational requirements. This position will work closely with client's IT department on the day to day implementation and management of systems. The successful applicant will follow ITDs process for systems design, maintenance and uplift.

A. ICT Operations, Maintenance, and Administrative Support

• Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices supporting CSRS operational systems.
• Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments.
• Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and technology lifecycle milestones.
• Develop recommendations for system optimization, software and firmware updates, infrastructure refresh, lifecycle replacement, and operational improvements.
• Initially provide these services for the Genetec Security Center platform, with subsequent task orders supporting additional ICT systems deployed within CSRS.

B. Incident Management and Technical Support

• Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems supporting CSRS operations.
• Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems.
• Coordinate with vendors, implementation partners, and internal stakeholders to restore services, perform root cause analysis, and recommend corrective actions.
• Maintain incident records, status reporting, technical documentation, and knowledge management artifacts for all assigned task orders.

C. System Implementation, Upgrades, and Lifecycle Management

• Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle.
• Prepare implementation plans, testing procedures, rollback strategies, validation activities, commissioning documentation, and post-implementation reports.
• Coordinate software, firmware, operating system, database, middleware, and infrastructure upgrades supporting approved ITD solutions.
• Support deployment of new capabilities, expansion of existing systems, and onboarding of additional sites, facilities, users, and connected devices.
• Initial activities will focus on the Genetec Security Center platform, with future task orders supporting other CSRS technologies.

D. System Integration and Technical Advisory Services

• Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning.
• Support integration of ICT systems with enterprise platforms, identity management services, visitor management systems, emergency communications platforms, reporting solutions, and other approved business applications.
• Prepare technical specifications, architecture diagrams, configuration documentation, as-built documentation, operational procedures, administrator guides, and knowledge transfer materials.
• Participate in technical workshops, design reviews, proof-of-concept activities, procurement support, and implementation planning for current and future ICT initiatives.

E. Cybersecurity, Governance, and Compliance Support

• Review ICT system configurations and provide recommendations to improve cybersecurity, resilience, and operational reliability.
• Support security hardening, vulnerability remediation, patch validation, privileged access management, audit logging, backup validation, and disaster recovery preparedness.
• Coordinate with client cybersecurity, infrastructure, and governance teams to address security findings, monitor compliance requirements, and support technology risk management activities.
• Assist with ICT governance activities, technical standards, lifecycle planning, technology assessments, and documentation necessary to support secure and sustainable operation of CSRS technology platforms.

Work Arrangement

• On-site full time, requiring employees to report onsite 5 times a week.
• Work Schedule is from 8:00AM – 5:00PM Manila Time.