Customer Relationship Management Systems Associate

Turn information into trusted digital experiences

As a Customer Relationship Management (CRM) Systems Associate, you'll play a key role in maintaining the quality, accuracy, and reliability of a digital platform used by customers and internal stakeholders. You'll manage content, support users, monitor data quality, and help ensure a smooth digital experience. If you enjoy working with digital systems, solving problems, and keeping information organized and up to date, this could be a role where you can make a meaningful impact every day.

Your role

• Maintain and update content across digital platforms, including product information, documentation, pricing, and related materials.
• Ensure platform information remains accurate, complete, and aligned with approved sources.
• Monitor data quality and perform regular reviews to identify and correct inconsistencies.
• Provide first-line support to users by responding to inquiries and resolving common platform-related issues.
• Escalate more complex technical concerns to the appropriate teams and document issues clearly.
• Participate in system testing and User Acceptance Testing (UAT) activities to help validate platform performance.
• Create and maintain user guides, FAQs, knowledge base articles, and support documentation.
• Collaborate with content owners and cross-functional teams to ensure information remains current and reliable.

Your profile

Must-Have

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Management, or a related field, or equivalent relevant experience.
• Experience in content management, digital operations, data administration, customer support, or a similar role.
• Strong attention to detail with a focus on data accuracy and quality.
• Experience using digital platforms, business applications, or information management systems.
• Good problem-solving skills and the ability to support users effectively.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and other productivity tools.

Nice-to-Have

• Experience working with Content Management Systems (CMS), Learning Management Systems (LMS), or enterprise platforms.
• Exposure to testing, quality assurance, data governance, or system validation activities.
• Experience creating documentation, user guides, FAQs, or knowledge base content.
• Familiarity with troubleshooting and supporting digital products or applications.

What we offer

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid work setup

Compensation Data

Php 30,000 - Php 40,000