Customer Support Representative
- Solaire Resort
- Paranaque City, Philippines
- PHP 216,000 – PHP 288,000
- Communicate with patrons via email, chat and phone.
- Resolve customers' issues on time.
- Escalate matters that cannot be resolved to relevant department.
- Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.
Requirements
Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service in an expedient
manner.
Identify, research, and resolve customer issues.
Be self-
motivated and
use your own initiative to be able to utilize available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the Customer Service.
Provide all CSR duties in Tagalog and English.
Ability
to
communicate
in Chinese and/or Korean is a huge plus.
Proven problem-solving skills.
High level of attention to detail.
Ability and desire to deliver exceptional levels of Customer Service.
Clear thinking and problem solving.
Flexible and willing to work daily/evening shifts.
Skills
- Customer Service
- Phone Support
- Email Support
- Live Chat Support
- Problem Solving
- Bilingual (Tagalog/English)
- CRM Software
