Manager I, Quality
- Concentrix
- Davao Region, Philippines
- PHP 540,000 – PHP 780,000
Job Description
The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.
- Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Develop strong working relationships with key Business stakeholders, internal and external
- Oversee audits of key support processes within each account and recommends changes
Location:
PHL Davao City
Language Requirements:
Time Type:
Full time
Skills
- Quality Assurance
- Team Leadership
- Performance Management
- Data Analysis
- Process Improvement
- Stakeholder Management
- Auditing
