Customer Service Representative
- Splace BPO
- Davao Region, Philippines
- PHP 156,000 – PHP 208,000
Role: Customer Service Representative
Rate:$3- $4 per hour
Work set-up: Office-based
The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.
Main Responsibilities
- Ensure Client Satisfaction
- Receive and resolve customer questions and issues and track them in Zendesk (internal support system)
- Data collection via email and data entry into our booking system
- Identify complaints and escalate them where required
- Deal with queries from other departments and offer support
Requirements
- Fluent level of English
- Excellent communication skills
- At least 1 year of experience in a Customer Service role
- Experience with Zendesk ticketing system
- Ability to multitask and work in a fast-paced, deadline-oriented environment
- Empathetic & understanding in character
- Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge
- Passionate about football/rugby a major plus
- Fluency in other languages is a bonus
Skills
- Zendesk
- Email Support
- Customer Service
- Data Entry
- Microsoft Office
- Conflict Resolution
- Multitasking
