Specialist, Service Delivery

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

Job Role / Responsibilities:

Reporting to the Manager, Information Technology you will be responsible to provide operations and maintenance support within a moderately-complex, medium sized server environment. Coordinate server, storage provisioning, provide support of server infrastructure and services. Analyze and monitor performance through the implementation of baseline changes and infrastructure upgrades. You will respond to service request and request fulfilment on a regular basis while managing project concurrently.

Specifically, you will be responsible to;

• perform lifecycle activities to include firmware upgrades and patches on servers and SAN switching infrastructure
• update documentation related to lifecycle activities
• provide highest level operational support of enterprise servers, maintaining ownership and a deep technical knowledge
• participate in development and deployment of cost effective, operationally supportable solutions that meet complex customer requirements and SLAs
• participate in routine operational activities like server provisioning, hardware replacement and other data center operations
• daily monitoring of scheduled backups and resolve issues related to backup solution
• ensure in-house maintenance of maximum servers
• maintain best practices by applying latest hardware firmware/drivers
• maintain knowledge of multiple technologies in client's environments as well as customer dedicated environments
• maintain healthy data center environment
• coordinate with other support department to resolve data center cooling and electrical issues
• deliver end of the road support for complex environments
• provide clear technical documentation and written procedures to ensure other members of the client support team can assist in all phases of server management across different device types
• assist in migration activities from legacy to new server systems, focusing planning on a reduced outage window and improved experience for end customer
• present innovative ideas and solutions to management in order to enhance the standard of IT services to the hospital and its user
• coordinate with other team in IT to resolve day to day operational issues
• review fellow Team members plans and deliverables, to ensure quality, consistency and timeliness. Mentor Systems Engineer within and across teams in facilitation and customer interaction
• always on call to support technical staff in different regions which include East Africa, London and Afghanistan, with expert technical guidance and consultancy
• support team members with technical guidance to achieve their goals and resolve issues assigned to them
• encourage team members to train in technologies that are running in our environment
• encourage team members to explore new technologies
• impart skill to team members by coaching them on issue and their solution
• explore new technology and innovative ideas with management.

Eligibility Criteria / Requirements:

• Bachelor’s or Master Degree in Computer Science
• minimum 5 years’ experience of diverse Server environment with strong understanding of HP DL, SuperdomeX, C7000 Blade Chassis, BL460 and BL660 servers
• must have knowledge of new and modern technologies such as Converge and Hyper converge solution
• knowledge of EMC VMAX, VNX, Hitachi HDS, HP EVA and MSA and Snapshot features. Knowledge of various storage switch products also required
• detailed knowledge of RAID, SCSI, SAN, and NAS. Experience with iSCSI is a plus
• hands-on experience of EMC networker backup solution, EMC Data Domain and DELL tape library. Experience of system center data protection manager
• experience of server virtualization and storage consolidation
• strong customer service and communications skills (written and oral) are required
• strong time management and organizational skills are required
• must have the ability to effectively work in a team environment, as well as independently
• extensive knowledge of data communication concepts and technologies is required
• strong server problem isolation and resolutions skills required
• must have the ability to lead and direct vendors to assist them in their efforts
• strong interpersonal skills are a requirement
• knowledge of datacenter HVAC systems.

Disclaimer:

The Aga Khan University is committed to the principles of equal employment opportunity for all employees and to providing employees with a work environment which is free from discrimination and harassment. All employment decisions at AKU are based on business needs, job requirements and individual’s qualifications and experience, without regard to race, colour, caste or creed, national, social or ethnic origin, gender (except where gender is a bona fide occupational qualification). AKU does not discriminate among the job candidates on account of any of these characteristics.

Primary Location

Pakistan

Organisation

Aga Khan Hospital & Medical College

Employee Status

Regular

Job Type

Standard

Job Posting

09/09/2026, 11:01:04 AM

Closing Date

23/09/2026, 6:59:00 PM