Facilities Team Lead

Job Title: Facilities Team Lead

Job Type: Full-time

About the Role:

Murkez Technologies is seeking an experienced and proactive Facilities Team Lead to oversee the Facilities & Maintenance support functions for QSR network across the United States. This role leads and coordinates the Inventory, Dispatch, Facilities, and Vendor Coordinators, ensuring consistent execution of the Facilities & Maintenance SOP, accurate cross-functional reporting, and seamless communication between Murkez's delivery team and U.S.-based Operations and Facilities leadership.

Key Responsibilities:

Team Leadership & Coordination

• Lead and supervise the Inventory, Dispatch, Facilities, and Vendor Coordinators, ensuring each function is executed per the defined SOP.

• Assign, guide, and review the daily work of all four coordinators; step in to close gaps in coverage or workload.

• Conduct regular check-ins to track individual and team performance against SOP objectives.

• Serve as the first point of escalation for the team before issues are raised to Facilities leadership.

Work Order & Dispatch Oversight

• Oversee the full work order lifecycle (New → Reviewed → Assigned → In Progress → On Hold → Completed → Closed) managed by the Dispatch Coordinator.

• Review prioritization of Emergency, High, Routine, and Preventive requests to ensure correct handling.

• Monitor open and overdue work orders and ensure timely closure with complete documentation.

Inventory & Cost Control Oversight

• Oversee parts ordering, replenishment, and inventory control managed by the Inventory Coordinator.

• Review reorder levels, stock-outs, emergency purchases, and excess/slow-moving inventory.

• Track cost-saving initiatives and ensure opportunities and achieved savings are reported.

Vendor Management Oversight

• Oversee vendor selection, onboarding, documentation (W-9, COI, licenses/certifications), and system setup.

• Monitor vendor performance — response time, quality, pricing, reliability, and compliance — and address escalations.

• Ensure the master vendor tracker is kept current and document expirations are proactively managed.

Timekeeping, Reporting & Communication

• Oversee timesheet accuracy and timely submission across the Facilities & Maintenance team.

• Consolidate daily and weekly reporting from all four functions into a single, leadership-ready report.

• Maintain clear, professional communication with U.S.-based Operations and Facilities leadership.

• Escalate safety, food-safety, major equipment failure, or business-interruption issues immediately.

Financial Control & Approvals

• Ensure all purchases, repairs, and vendor quotes follow the approved threshold structure (Facility Staff: $500 | RDOs: $1,500 | Director of Facilities: $3,000 | VPs/President: above $3,000 with Director alignment).

• Review and validate quotes and spend before escalating for higher-level approval where required.

Process Optimization

• Identify inefficiencies across the four SOP functions and recommend process improvements.

• Support the rollout of new tools and systems to strengthen inventory, dispatch, vendor, and reporting workflows.

• Standardize documentation and hand-off practices across coordinators.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• 4+ years of experience in facilities, maintenance operations, or a related field, including at least 1-2 years in a team lead or supervisory capacity.

• Strong command of English (both written and verbal), with experience communicating with U.S.-based stakeholders.

• Proficiency in Microsoft Excel and Google Sheets; experience with work-order/CMMS or vendor management systems is a plus.

• Strong leadership, organization, and multi-tasking skills; able to manage multiple coordinators and workstreams simultaneously.

• Experience with inventory management, vendor coordination, or dispatch/work-order systems is preferred.