Customer Service Specialist

Warsaw, PL

SpotLIGHT of the job

The Zumtobel Group is an international lighting group and a leading supplier of innovative lighting solutions, lighting components and associated services. With its core brands, Zumtobel, Thorn and Tridonic, the Group offers its customers around the world a comprehensive portfolio of products and services.

We are looking for a new team member to join our customer services team in the Warsaw offices. The role is responsible for managing customer orders, after-sales activities including claims handling, returns, invoicing, and customer data, while ensuring compliance with company procedures and service standards. Through proactive communication and close collaboration with internal stakeholders, the Customer Service Specialist contributes to customer satisfaction, operational efficiency, and business success.

Responsibilities

• Primary point of contact for customers and sales teams throughout the order lifecycle.
• Ownership of customer orders from the point of order placement through to delivery,
• Process customer orders and related requests in ERP systems with a high level of accuracy and efficiency.
• Monitor order progress, delivery schedules, and potential issues.
• Maintain regular communication with customers and sales representatives, providing timely updates on order status and delivery commitments.
• Primary point of contact for customers regarding claims, warranty cases, returns, and other after-sales matters.
• Investigate customer issues by gathering all relevant information from customers, sales team and service team, logistics providers, manufacturing site, and other internal stakeholders.
• Prepare and process invoices, credit notes, and other sales-related documentation.
• Maintain accurate customer, project, and order information in ERP and CRM systems.

Skills & Experience

• You are experienced in working in a customer centric role.
• It would be advantageous if you have knowledge of SAP or a similar CRM system.
• You have strong administrative and organisational skills.
• You are a good team player with eagerness to learn.
• High customer focus and responsiveness.
• Excellent communication skills both oral and written.
• Fluent in Polish and a business proficiency level in English.

What matters to us

We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability.

As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process.

Talent Acquisition Partner

Andrew Walker

andrew.walker@zumtobelgroup.com

Who we are

At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel.

Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives.

Follow us:

WE ARE PASSIONATE ABOUT LIGHT.

We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life.

WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE.

Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future.

WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME.

While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity.

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