Customer Service Specialist (Escalations Team)
- Ryanair DAC
- Warsaw, Poland
- PLN 60,000 – PLN 84,000
Company Description
Ryanair, Europe's largest airline group, is expanding its Customer Operations Centre in Warsaw and we're looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team).
Job Description
In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience. Working in a fast-paced and technology-driven environment, you'll play a key role in supporting millions of passengers across Europe.
Qualifications
- 1-2 years of experience in a customer support role
- Excellent written and spoken English
- Strong problem-solving skills and a customer-focused mindset
- Confidence working with multiple systems and digital tools
- Ability to thrive in a fast-paced environment
- Flexibility to work shifts, including weekends and evenings
- Eligibility to work in Poland
Additional Information
Benefits
Why join Ryanair?
- Competitive salary and benefits package
- Staff travel benefits across the Ryanair network
- Career progression opportunities within Europe's largest airline group
- Comprehensive training and development
- Modern office environment in Warsaw
- Opportunity to be part of a growing international team
Skills
- Customer Support
- Conflict Resolution
- Written Communication
- Problem Solving
- CRM Systems
- Multitasking
- Shift Work
