Senior AI Engineer

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for an Agentic AI Engineer to join our ServiceNow Discovery Engineering squad, focusing on the software engineering and AI architecture required to automate complex troubleshooting. You will design and build AI agents that analyze Discovery logs, execution results, errors, and failed discoveries at scale, while partnering closely with a ServiceNow domain expert who will provide the infrastructure data and operational context needed to power your AI models.

WHAT YOU WILL DO

• Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.

• Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.

• Build capabilities for agents to analyze and recommend or generate corrections to probes and patterns, ensuring appropriate testing and guardrails are in place before production changes.

• Create and manage the data-processing pipelines and API integrations required to feed telemetry from monitoring platforms into the AI ecosystem.

MUST HAVES

• Advanced Python development and REST API design capabilities with experience building APIs, data-processing pipelines, integrations, automation, and production-grade engineering solutions.

• Practical experience integrating Gen AI APIs into software applications (e.g., OpenAI, Anthropic ) and a working understanding of developer-level concepts like Retrieval-Augmented Generation (RAG) and Vector databases . (Note: We need software builders, not Machine Learning researchers.)

• Strong experience with modern software development and SDLC practices and toolchains, including Git/GitHub, Jenkins or equivalent CI/CD platforms, artifact repositories, automated testing, code quality/security scanning, release management, and deployment automation.

• Upper-intermediate English level.

NICE TO HAVES

• Experience with high-volume logs, metrics, errors, and operational datasets to identify patterns and anomalies.

• General knowledge of Infrastructure Engineering or ServiceNow platform operations.

PERKS AND BENEFITS

Growth without limits : build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

Competitive compensation : get recognition that reflects your skills and impact, with regular performance and compensation reviews

Flexibility : work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

Meaningful, modern projects : build impactful products using modern technologies alongside global teams and leading brands

Collaborative culture : join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

Well-being & support : access local well-being programs and people-focused support tailored to your location

Meet Our Recruitment Process

Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview

Each step helps us understand your skills and overall fit.

If it’s a match, you’ll receive an offer.