Research & Telesurvey Advisor

Conduct tele-surveys, interviews, questionnaires, and other approved data collection activities in accordance with defined research methodologies.

Engage with survey respondents professionally to accurately capture responses and relevant information.

Review survey questionnaires and research requirements to ensure accurate understanding and execution of assigned surveys.

Conduct research and gather relevant information to support assigned research topics and survey initiatives.

Monitor survey progress aligned with agreed targets, timelines, response rates, and completion requirements.

Prepare and maintain regular survey progress reports, highlighting response rates, completion status, and key observations.

Review, validate, classify, and record collected survey data to ensure completeness, consistency, and readiness for analysis.

Identify data gaps, inconsistencies, or quality issues and coordinate necessary follow-up or corrections.

Provide support to survey interviewers on survey methodology, questionnaires, processes, and data collection requirements, as required.

Maintain appropriate records and documentation relating to survey activities, respondent information, data collection, and project progress.

Perform any additional project, task or activities assigned/delegated by the Line Manager.

Bachelor’s degree in business, Marketing, or any other related field.

3–4 years of relevant experience in telesurvey, telemarketing, customer service, or call centre operations.

Good experience in telesurvey, market research, sales, or customer-facing roles is preferred.

Knowledge of survey tools, CATI (Computer-Assisted Telephone Interviewing) systems, and related data collection platforms.

Basic understanding of market research principles, survey methodologies, and structured data collection practices.

Demonstrated ability to accurately capture, record, validate, and maintain survey data, while ensuring respondent confidentiality.

Comfortable working with survey quotas, scripts, structured questionnaires, and defined research protocols, with an ability to quickly learn and adapt to new survey tools, systems, processes, and research requirements.