IT Support Officer

JOB RESPONSIBILITIES & TASKS Duties include but are not limited to

• Provide support to business units for services that are set in Service Level Agreements (SLA).

• Format and prepare laptops and desktops.

• Repair printers scanners and photocopiers before allocating to a third party.

• Install and configure all kinds of software for current & new users

• Communicate with network Laptop/desktop and computer accessories suppliers in order to resolve cases of this nature when needed.

• Ensure the first line of network and telecom and infrastructure support (cabling, points, testing).

• Handle IT-related projects given by the support manager and handle sites.

• Update knowledge base once a case/problem is resolved in order to help in faster response and resolution of similar future cases.

• Help all the IT representatives of all business units. Assist customers in repairing and replacing equipment as necessary.

• Take immediate action in case of technical problems and maintain smooth operation

• Provides flexible and responsive Technical Support across the company (physically & remotely).

• Deliver and set up items to users in all Business units.