Manager, Ocular Health Pharma Account Management

Location: Jeddah, Saudi Arabia

At Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we innovate boldly, act with speed, and foster an inclusive culture where every associate is recognized for their contributions and empowered to grow. With more than 25,000 associates worldwide, we are shaping the future of eye care and making a lasting impact on the lives of patients and customers around the world.

The Role

As a Manager, Ocular Health Pharma Account Management, you will play a key role in driving sustainable business growth across strategic pharmacy accounts in Saudi Arabia. You will be responsible for developing and executing account strategies, building long-term customer partnerships, and leading sales initiatives across both Ethical and Over-the-Counter (OTC) channels.

This position requires a commercially focused leader who can identify growth opportunities, negotiate with key decision-makers, manage forecasts, and lead a high-performing field team to deliver exceptional business results.

Key Responsibilities

• Develop and execute medium and long-term account plans to protect, grow, and diversify business within assigned pharmacy accounts.
• Build strong partnerships with key customers and stakeholders while establishing long-term strategic relationships.
• Lead sales activities, promotional initiatives, and business development strategies aligned with organizational objectives.
• Identify cross-selling, up-selling, and repeat-sales opportunities within existing customer accounts.
• Negotiate commercial agreements and contracts with key account decision-makers.
• Analyze customer performance, market trends, and competitive activities to identify opportunities and risks.
• Monitor, evaluate, and manage sales forecasts and investment plans to ensure business targets are achieved.
• Ensure alignment with customer plans and identify new initiatives that support growth and profitability.
• Hire, coach, and develop Medical Representatives/Product Specialists to maximize performance and customer engagement.
• Drive excellence in customer service by proactively resolving issues and ensuring customer satisfaction.
• Maintain accurate and timely reporting, CRM updates, and administrative requirements.
• Monitor industry developments, competitor activities, pricing intelligence, and market dynamics to inform strategic decisions.

What You Bring

Required Qualifications

• Bachelor's degree in Pharmacy, Life Sciences, Business Administration, or a related field.
• Proven experience in Key Account Management, Pharmaceutical Sales, or Healthcare Sales.
• Strong understanding of pharmacy channels, customer management, and account planning.
• Demonstrated experience in sales forecasting, business planning, and performance management.
• Strong negotiation, relationship-building, and stakeholder management skills.
• Experience leading and developing high-performing sales teams.
• Excellent communication and presentation skills.
• Fluency in English and Arabic.

Preferred Qualifications

• Experience within the ophthalmology, pharmaceutical, or healthcare industry.
• Knowledge of Saudi healthcare and pharmacy market dynamics.
• Experience managing national or regional key accounts.
• Familiarity with CRM systems and data-driven sales management approaches.

What We Offer

• Opportunity to work with the global leader in eye care.
• A collaborative and inclusive culture that values diversity and innovation.
• Professional development and career growth opportunities.
• Exposure to strategic commercial initiatives that directly impact business success.
• Competitive compensation and benefits package.

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