ICT Technical Assistant

1. Job description:

• Adhere to NRC policies, tools, handbooks, and guidelines.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Provide help desk support to all users on IT issues.
• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment.
• Prepare and release of ICT resources to authorized users as approved.
• Diagnose and resolve hardware, software, or connectivity problems.
• Provide support to the office staff upon request in the use of systems and applications.
• Schedule regular computer-related service & maintenance.
• Set up internet connectivity for all staff as well as visitors.
• Perform other duties, as required or as requested by the line manager.

1. Qualifications:

• Bachelor’s in information technology or related field.
• Minimum of 2 years of relevant work experience.

1. Educationfield:

• Information Technology or related field.

1. Educationlevel:

• Diploma or University Bachelor's degree.

1. Personalqualities:

• Demonstrate proficiency in providing user support for all typical office ICT, especially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
• Good communication and interpersonal skills.
• Ability to keep up to date with modern trends in technology and match this with internal specifics.
• Possess cultural awareness and sensitivity.
• Ability to analyze, troubleshoot, support, and implement technical solutions at all levels.
• Ability to work independently and as part of a team.

1. Language:

• English

1. Competencies

Genericprofessionalcompetencies:

• Experience working in IT functions.
• Previous experience working in networking and software and hardware maintenance.
• Documented results related to the position’s responsibilities.

Behaviouralcompetencies:

• Planning and delivering results.
• Empowering and building trust.
• Communicating with impact and respect.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH