IT Support Specialist

About DigitalTolk

DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don’t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers.

Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need.

Our company purpose is to use technology to make the world a better place. And we’re currently hiring developers to join us on this journey!

We are a company based in Sweden with developers in all parts of the planet!

About the Role:We are looking for a reliable and proactive IT Support Specialist to provide 1st level technical support to both onsite and remote employees. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, MDM and software deployments and be comfortable working independently.

Key Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues
• Act as the primary point of contact for IT support requests via ticketing tools, email, or chat
• Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals Install, configure, and maintain operating systems and business applications
• Manage user accounts, permissions, and access (onboarding & off-boarding)
• Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Escalate complex issues to 2nd/3rd level support when required
• Maintain accurate documentation of issues, resolutions, and IT processes Support IT asset management and inventory tracking

Requirements

• Minimum 2 years of experience in IT support / Helpdesk roles

• Bachelor's degree in computer science, IT, or related field (preferred)

• Strong knowledge of Windows/macOS environments and hardware troubleshooting

• Experience with Microsoft 365 administration and support Familiarity with VPN, remote desktop tools, and basic networking concepts

• Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk)

• Strong communication skills in English (written and verbal)

• Ability to work independently and manage multiple support requests

• Comfortable working in remote and international team environments

  Preferred: Experience with MDM and software deployments Basic experience with Active Directory Understanding of IT security best practices

• Familiarity with VPN, remote desktop tools, and basic networking concepts

• Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk)

• Strong communication skills in English (written and verbal)

• Ability to work independently and manage multiple support requests

• Comfortable working in remote and international team environments

Preferred:

• Basic experience with Active Directory

• Understanding of IT security best practices