B2B Base Management Chief

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

B2B Base Management Chief

🚀 We're Hiring: B2B Base Management Chief

¿Listo/a para asumir un nuevo reto y generar un impacto real en el crecimiento del negocio?

Unite a nuestro equipo como B2B Base Management Chief y transforma relaciones en resultados, liderando estrategias que impulsen la retención, el crecimiento y la experiencia de nuestros clientes.

Responsabilidades principales:

• ✅ Gestionar estrategias de retención, renovación y upselling.
• ✅ Liderar el onboarding y ciclo de vida del cliente.
• ✅ Analizar métricas de negocio para prevenir churn y maximizar ingresos.
• ✅ Coordinar iniciativas de Customer Experience y cobranza.
• ✅ Administrar diversas campañas de televentas dirigidas a renovar los contratos vencidos de manera eficiente y orientadas a mantener el blindaje de la base en niveles saludables.
• ✅ Analizar junto con BI segmentaciones y modelos estadísticos para gestionar de manera mas eficaz la base en términos de prevención de churn y colecturía.

Requisitos:

• ✔ Licenciatura en Administración de Empresas, Mercadeo, Ingeniería de negocios, o carreras afines.
• ✔ +2 años de experiencia en áreas comerciales, Base Management o roles similares.
• ✔ Experiencia en segmentación de clientes y análisis de bases de datos.
• ✔ Experiencia liderando iniciativas de crecimiento, upselling o renovación de clientes.
• ✔ Excelentes habilidades analíticas, comerciales y de comunicación.
• ✔ Dominio avanzado de Microsoft Excel y PowerPoint.

📩 ¡Postúlate y forma parte de un equipo enfocado en crecimiento, innovación y experiencia del cliente!

#Hiring #CustomerSuccess #CustomerExperience #Growth #CareerOpportunity #TigoElSalvador

Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential.

Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best.

Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history.

We promote the digital lifestyle and take full advantage of technology to facilitate the day-to-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team!

Apply Now!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.