Assistant Manager, End User Support

Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.

Manage and maintain servers and IT operations to ensure system availability and performance.

Investigate and diagnose issues on Microsoft SQL Server databases, including writing and executing SQL queries, analyzing data integrity problems, reviewing error logs, and coordinating resolution with the Chubb Regional team

Coordinate with the Chubb Regional team to troubleshoot, reproduce, and resolve incidents related to the telemarketing application, ensuring timely resolution and clear communication to business stakeholders

Coordinate with the Chubb Regional team to plan, test, and execute implementation and upgrade activities for in-house applications, minimizing business disruption and ensuring post-deployment stability.

Provide support for a wide range of end-user IT issues as 2nd tier support.

Provide onsite IT support across multiple sites in Bangkok as required.

Provide technical support and troubleshoot incidents related to servers and applications before escalating to 3rd tier support (Infra and Application Team).

Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.

Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.

Serve as the primary local point of contact for vendors supporting the telemarketing team; manage vendor relationships, track open issues, verify SLA compliance, and escalate where required.

Responsible for both Hardware and Software inventory and all documentation of relevant systems under his / her charge

Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.

Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.

Bachelor's Degree or higher in technology-related field or relevant experience in project implementation

Languages :

• Thai - fluent in speaking, writing and reading

• English - good in speaking, writing and reading

Ability to manage and prioritize work efficiently

Ability to work under extensive pressure and deliver efficient results on time