Delivery Operations Advisor

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do

• Oversee and coordinate administrative responsibilities at the Delivery center
• Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
• Prepare, print and process delivery documents in an accurate and timely fashion
• Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
• Record information and ensure data quality in our CRM and other systems
• Work with other departments such as service and logistics to coordinate vehicle shipment and prep
• Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
• Perform other related duties based on business needs

What You’ll Bring

• Excellent organization and communication skills
• Comfortable working in a fast paced environment
• Proven ability to work well with others in a team
• Self-starter who is goal-oriented and highly motivated
• Attention to detail
• Willingness to work on a flexible schedule, according to activity volume
• Ability to work across multiple systems
• Bachelor's degree or equivalent combination of education and experience
• Automotive registration and operations experience preferred
• At least 3 years' work experience
• Proficient in English
• Driver license's holder