Cluster Director of Revenue

Company Description

Avista Hideaway Phuket Patong – M Gallery Collection

Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.

Resort Overview

• Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.

• Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand

• Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,
• A spa with outdoor cabanas,
• Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
• A complimentary shuttle bus to Patong Beach, just a five-minute drive.

Job Description

This position is responsible for maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.

1. Pricing & Revenue Strategy
   Develop and optimize hotel pricing strategies, including BAR levels, restrictions, packages, and rate offers, ensuring alignment with market demand and distribution channels.
2. Forecasting & Demand Management
   Monitor booking pace, market demand, and historical trends to prepare accurate room and revenue forecasts and optimize availability and inventory controls.
3. Distribution & Channel Management
   Analyze distribution channels and consumer booking trends, ensuring rate integrity and the right offers are delivered to the right customer through the right channel.
4. Market & Competitive Analysis
   Monitor competitor pricing, market trends, and yield strategies to identify opportunities and support strategic decisions that maximize revenue performance.
5. Revenue Planning & Performance Reporting
   Collaborate with Sales & Marketing and relevant teams on strategic planning, budgeting, and business decisions; lead weekly Revenue Management Meetings and provide regular revenue updates and performance reports.

Qualifications

• Education & Experience: Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field, with relevant experience in hotel Revenue Management, preferably in an international or multi-property environment.
• Revenue Management Expertise: Strong knowledge of hotel pricing, forecasting, demand management, inventory control, BAR strategies, distribution channels, and revenue optimization.
• Analytical & Commercial Skills: Strong analytical and numerical skills with the ability to interpret market trends, competitor pricing, booking patterns, and performance data to support revenue decisions.
• Systems & Digital Skills: Proficient in Revenue Management Systems, PMS, CRS, Channel Manager, and other hotel commercial systems; strong Microsoft Excel and reporting skills.
• Communication & Leadership: Strong communication, negotiation, and stakeholder management skills, with the ability to work effectively with Sales, Marketing, Reservations, and Operations teams and lead Revenue Management meetings.
• Language: Good command of written and spoken English. Knowledge of additional languages is an advantage.

Additional Information

• Supervise daily reception, check-in, check-out, and guest service workflows.

• Resolve guest concerns quickly, professionally, and with care.

• Train, coach, and schedule front office team members.

• Monitor room inventory, occupancy, and yield management to help drive revenue.

• Act as the shift leader or hotel representative when the manager is away.

• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.