Market Development & Customer Service Executive

Key Responsibilities

●Be the company's "boots on the ground": run regular field visits across assigned territories to agro-dealers, distributors, retailers, cooperatives, commercial farms, coffee estates and smallholder farming communities (maize, coffee, sunflower, beans, banana and horticultural growing areas).

●Track the market systematically: collect and report market intelligence on pricing, competitor products and activities, channel dynamics, crop seasons and farmer needs — feeding a continuous market picture to the General Manager and HQ.

●Serve local customers directly: respond to enquiries, coordinate order follow-up, handle complaints and ensure timely, reliable service that builds the company's brands at the end-user level.

●Support the execution of the dual-track channel strategy: help activate and manage agro-dealers and distributors, and assist in developing direct relationships with coffee estates, commercial farms and cooperatives.

●Organize local promotional activities, farmer field days, product launches and demonstration events in coordination with the agronomy team.

●Maintain accurate records of visits, customer interactions and market findings; provide regular field reports.

Requirements

Candidate Requirements

●Ugandan national (open to all genders, ethnicities, religions and cultural backgrounds).

●3–8 years of experience in field sales, market development, distribution management or customer service; agri-input, FMCG, coffee/maize value chain or distribution-sector backgrounds preferred.

●Deep familiarity with Uganda's agricultural input distribution — how products move from importers/principals through agro-dealers and stockists to commercial farms and smallholder end users.

●Willing and able to spend most working days in the field across territories; a valid driving permit is required.

●Strong communication and relationship-building skills; hands-on, self-driven and comfortable in a start-up-like local operation.

●Good spoken English; Mandarin Chinese is an advantage.

●Basic proficiency with reporting tools (spreadsheets, messaging/collaboration apps); prior exposure to CRM-style reporting is a plus.

Kindly consider your application unsuccessful should you not be contacted within 7 working days.