Customer Service Representative

Posting number: 14131R

Department: Zoo

Job classification: Customer Service Representative

Posting type: Open

Categories: Customer Service, Zoo

Summary

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

The Customer Service Representative provides exceptional customer service to all visitors by creating a welcoming, efficient, and informative experience. This role supports admissions, membership sales, guest engagement, and event operations while ensuring accurate transaction processing and adherence to organizational policies. The ideal candidate is friendly, detail-oriented, and capable of handling a fast-paced, public-facing environment.

Examples of duties

Essential functions include but are not limited to:

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team, as needed.
• Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in.
• Performs other duties as assigned.

Qualifications

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Six months experience.

The preferred candidate will possess:

• Previous customer services and telephone experience.

Supplemental information

Work Location: Virginia Zoological Park, 3500 Granby St., Norfolk, VA 23504

Work Hours: 32 hours per week, Wednesday through Saturday, 8:00am to 4:30 pm.