Customer Data and Analytics Coordinator

Contract type
Regular / Permanent

Who we are...

Faced with growing environmental challenges, for more than 160 years, SUEZ has been acting to deliver essential services that protect and improve the quality of life. SUEZ enables its customers to provide access to water and waste services, with resilient and innovative solutions.

With its 40 000 employees present in 40 countries, the Group also enables its customers to create value over the entire lifecycle of their assets and services, and to drive their ecological transition, together with their end-users.

What you will be doing

Main information about the project: The Tashkent Water Transformation Plan is a flagship seven-year, €142 million project launched in August 2023 by SUEZ with Uzsuvtaminot – the national water company of Uzbekistan, the Municipality of Tashkent, and the Ministry of Construction, Housing, and Communal Services. The project aims to modernize water supply and wastewater services across Tashkent to meet international standards, while strengthening the performance of Toshkent Shahar Suv Taminoti (TSST), the city’s water company.

By introducing advanced technologies and digital solutions, the project seeks to reduce water losses, improve water quality, enhance customer service, and increase operational efficiency, helping create a more reliable and sustainable water system for Tashkent’s residents.

We are looking for a Customer Data and Analytics Coordinator to join the Revenue Management and Customer Service team.

As a key member of the team, your mission will be to Responsible for helping the city’s water company, Toshkent Shahar Suv Taminoti (TSST), in maintaining and improving the customer database, ensuring the data is correct and up to date.

Responsibilities & Duties

• Analyze the existing database with specific tools and determine possible anomalies.
• Coordinate and collaborate with GIS team for the Customer Survey on all water and wastewater connections.
• Help Toshkent Shahar Suv Taminoti in updating the database from Networks and Customer Surveys.
• Help Toshkent Shahar Suv Taminoti in updating the database according to the development of the smart metering program.
• Help Toshkent Shahar Suv Taminoti in checking if the data coming from the Automated Reading is correctly inserted in the database.
• Help TSST in producing statistics from the databases and other tools implemented within the project in the Customer Service Field.
• Control if there is a record of client accounts in place with updated charges to the account and payments made or missed and that account status and database are updated regularly.
• Analyze by client segment (category/geography) the present collection rate.

Design, implement, and monitor, with TSST, adapted action plans for every segment identified.

§ Prepare the regular database update and report for each district

• Advise on areas where data clean-up is needed.
• Participate in meetings regarding the implementation of a unique billing system for all utilities.
• Extract and generate various reports upon request and provide information for periodic reports on revenue.
• Propose improvements to the existing and future Customer Information Systems.
• Supervise and mentor the database intern, providing hands-on training in analysis techniques and reviewing outputs to ensure quality results.
• Prepare consumption reports.
• Develop and prepare tools to enhance the Customer Database.
• Extract data and pinpoint areas of the database requiring improvement.
• Provide the necessary recommendations and support TSST in their implementation.
• Monitor and evaluate the results of implemented improvements to confirm intended outcomes are achieved.
• Maintain up-to-date documentation of analysis methods and tools to ensure consistency and knowledge transfer within the team.

Who we are looking for

Qualifications:

§ 5 years experience in the field

§ Associate or College Degree;

§ Prior experience in data entry and database administration.

§ Proficiency in Uzbek and Russian languages.

§ Basic proficiency in English

• Proficient with Microsoft Office Suite, especially Microsoft Excel.

Special Skills/Abilities Needed:

• Good written and verbal communication skills, including the ability to interface with clients, contractors, and regulatory agencies, are critical.

§ Ability to create effective working relationships with employees and customers and deal effectively with people at all levels.

• Strong attention to detail.
• Good analytical skills.
• Time management and strong ability to meet deadlines.

§ Strong interpersonal skills.

• Hardworking, disciplined, enthusiastic, and dynamic.
• Self-motivated, team-oriented, organized, and able to successfully multitask.

BU: International - Middle East & Central Asia

CATEGORY: Skilled Employees