Process Excellence & Digital Transformation Manager (SAP)

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone.

This exciting role within the Business & Process Department could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a family-owned global manufacturer of construction materials and within our Group, our 43,500 team members in 90 countries across 320 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

In Asia Pacific, since the 1990s Knauf has been established as a leading and trusted brand for drywall products and system solutions. Today, with over 5,500 experienced, talented, and diversified people operating nearly 35 production facilities and offices across the region, coupled with an extensive expertise-backed sales and support network, our teams deliver the best of Knauf to our customers, while supporting positive changes to the industry and communities where we operate – in Australia, China, Korea, Japan, India, Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore, Central Asia, and the Caucasus.

Reporting into Senior Business Process Manager, we are searching for a team member to join us as Process Excellence & Digital Transformation Manager (SAP).

Can you say yes?

The Process Excellence & Digital Transformation Manager leads regional initiatives to simplify, standardise, and improve business processes across Asia-Pacific, with a primary focus on Central Asia and the Caucasus region. The role helps business units move from inconsistent, manual, or complex ways of working to clearer, faster, and more efficient processes supported by common definitions, practical guidelines, best practices, and fit-for-purpose system solutions.

The role works closely with business units, Global Process Owners, and IT to identify operational pain points, analyse root causes, and design practical improvements that can be scaled across countries. This includes optimising SAP and other ERP processes, improving system usage and data quality, and reducing manual work through tools such as workflows, Robotic Process Automation (RPA), system interfaces, reporting solutions, and other automation opportunities.

The successful candidate must be able to operate at both strategic and detailed levels: influencing senior stakeholders with clear recommendations while also working hands-on with process flows, data, system logic, and operational teams to deliver sustainable change. Operating at a managerial level of seniority, the role requires strong ownership, structured problem solving, and the ability to lead complex initiatives through influence in a regional, multi-country environment.

What you will be doing

1. Process Improvement & Change Leadership

   · Drive end-to-end process improvement initiatives, from problem definition through to solution design and implementation

   · Define and monitor success measures to assess adoption, process performance and realized business outcomes using feedback and data to drive continuous improvement.

   · Lead structured root cause analysis (e.g. data-driven analysis, process diagnostics) to identify underlying issues in business processes and systems.

   · Design practical, scalable process solutions, balancing standardization, control, and local business needs.

   · Act as a change agent, proactively challenging the status quo and guiding stakeholders through change.

   · Translate complex analysis and process issues into clear, compelling executive-level narratives, recommendations and business cases that enable senior management decision making.

2. Project & Stakeholder Management
   · Take end-to-end ownership of assigned transformation initiatives, independently driving progress, resolving ambiguity and escalating decisions or risks where appropriate
   · Gather, document, and prioritize detailed business requirements.
   · Lead or support User Acceptance Testing (UAT), ensuring solutions meet real business needs.
   · Act as a trusted partner to Global Process Owners, providing strong APAC input into global designs.

3. Digitization & System Enablement
   · Identify opportunities to digitize and automate manual or inefficient processes.
   · Work closely with IT and data teams to translate business requirements into system and reporting solutions.
   · Support regional digitisation efforts through:

   • Clear functional specifications
   • Data and logic validation
   • Hands-on testing and iteration

What we would love for you to have

• Minimum 8 years’ experience in business process improvement, business analysis, or a similar role.
• Proven ability to diagnose complex business and system problems, perform deep root cause analysis, design and implement pragmatic, data-driven solutions
• Strong working knowledge of at least one SAP module (e.g. SD, FI/CO, PtM) with an understanding of associated business processes and data structures
• Hands on experience designing or implementing workflow automation solutions (e.g. Microsoft Power Platform/ Power Automate, SAP Build Process Automation, Nintex, ProcessMaker or other similar platforms) OR Working knowledge of basic coding or scripting to support digitization and automation (e.g. Python, JSON, SQL)
• Demonstrated experience communicating complex issues at executive level, synthesizing detail into clear insights and recommendations and influencing decisions without formal authority
• Project delivery experience across regional or multi-country settings
• Strong communication skills in English is a must (written and spoken)
• Russian language proficiency is highly advantageous

What happens next?

Your application will be reviewed by our Hiring Team to determine if your experiences and skills are what we are looking for in the role. If you are, our Talent Acquisition representative will contact you promptly to arrange for next steps.