About the Job

At Discova, we believe travel is about creating unforgettable experiences. We're looking for a detail-oriented and customer-focused Touring Coordinator to support our Touring Team in delivering seamless journeys for our travelers.

In this role, you'll be responsible for coordinating tour documentation, preparing tour materials, supporting transportation arrangements, and assisting with customer service activities. Your contribution will be essential in ensuring tour guides, tour leaders, and customers receive the support they need for a smooth and memorable travel experience.

Your Responsibilities

Tour Documentation & Administrative Support

• Review weekly guide assignments and prepare tour documentation for guides and tour leaders.
• Extract itineraries, cash advance forms, and other required documents from Tourplan.
• Print, organize, and distribute tour documents to the Touring Team.
• Prepare tour materials and operational supplies, including:
  • Welcome boards
  • Refillable water bottles
  • Eco-napkins
  • First-aid kits
  • Electric pumps and other tour essentials
• Ensure all tour preparation activities are completed accurately and on time before departure.
• Process guide and tour leader payments upon tour completion.

Transportation & Touring Support

• Assist with transportation bookings as required.
• Contact hotels to reconfirm customer pick-up times and logistics arrangements.
• Support airport transfers and emergency pick-up arrangements when needed.
• Work closely with the Touring Team to ensure smooth day-to-day tour operations.

Customer Service Support

• Conduct customer welcome calls and provide pre-tour support.
• Assist with incident reporting and issue resolution.
• Provide emergency support to customers when required.
• Contribute to delivering exceptional customer experiences throughout the journey.

About You

We're looking for someone who is highly organized, proactive, and passionate about delivering outstanding service.

Required Qualifications

• Fluent in both written and spoken English and the local language.
• Proficient in Microsoft Office applications.
• Previous experience using Tourplan is an advantage.
• Experience in tourism, travel operations, administration, or customer service is preferred.

Key Skills & Competencies

Customer Focus

• Passionate about delivering excellent customer experiences.
• Strong customer service mindset with a solutions-oriented approach.

Organization & Planning

• Excellent administrative and coordination skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Communication

• Strong verbal and written communication skills.
• Comfortable communicating with customers, suppliers, guides, team members, and leaders.
• Ability to build positive relationships with a wide range of stakeholders.

Problem Solving

• Proactive and resourceful when addressing challenges.
• Able to remain calm and make sound decisions in unexpected situations.

Adaptability

• Comfortable working under pressure and managing changing priorities.
• Flexible to support operational needs outside standard business hours when required.
• Willing to travel for business when necessary.

Cultural Fit

• Personally aligned with Discova's purpose, values, and commitment to creating meaningful travel experiences.
• Embraces diversity, collaboration, and a customer-first mindset.

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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