Global Manager of Marketing Operations

PayProp and Reapit – Who are we?

PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.

We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud-based Web applications.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

You’ll be joining one of the highest-performing marketing teams globally and complement the fantastic talent already within our team, bringing your strategic thinking, purposeful curiosity and amazing personality to add immense value to an already all-star team.

You will be responsible for leading the future of innovation within Reapit globally through our Marketing Ops playbook, driving transformation through AI, automation, data and operational excellence, so that teams across our entire marketing organisation can execute at scale, make better decisions, and prove their commercial impact.

What you’ll own

Operational Excellence:

• Own the Marketing Operations playbook, strategy and roadmap – aligned to Reapit’s growth ambitions
• Optimise the existing frameworks, governance and ways of working that let regional and global teams finesse their skills to be the best versions of themselves
• Simplify complexity, remove friction and standardise how our marketing operating model works. This includes reporting, cadences, planning, training, technology and more.
• Manage the Marketing Operations budget, vendor selection, RFI, governance and Martech investment, with clear ROI tracking

AI and Automation

• Refine and deliver on Reapit’s marketing AI and Automation roadmap
• Identify & automate manual, repetitive and repeatable work across campaign delivery, reporting & content operations
• Always be on the lookout for new tools on the market, and embed those that measurably improve operational performance
• Drive adoption so AI becomes native practice, rather than “help me make this email better”, and report on its impact & efficiency

Marketing Intelligence and Commercial Reporting

• Optimise the Global Marketing Measurement Framework: KPIs, attribution models and alignment with RevOps reporting across the customer journey
• Build exec-ready dashboards and commercial reporting that ties marketing activity across the funnel to pipeline and revenue
• Lead forecasting, campaign performance reviews and analysis that shapes our investment decisions
• Partner with the Marketing Data and Analytics function to draw clear lines between operational reporting, AI strategy, data optimisation and advanced analytics

MarTech and Data Management

• Own the MarTech roadmap, governance and optimisation across our stack (HubSpot, Salesforce, Marketo, Segment, Appcues, Amplitude)
• Drive integration and adoption with clear documentation so systems support our growth ambitions
• Own data quality and hygiene, setting the standard for what “great” looks like and establishing clear review cadences and responsibilities
• Support the Heads of Field in their customer data, audience and segmentation strategy across the lifecycle

Enablement and Capabilities

• Help our marketing team be better through structured training on the playbooks, processes and system optimisations you make across the board
• Maintain our operational playbooks, documentation and onboarding that keep our ways of working consistent globally
• Act as a strategic advisor to the Marketing Leadership Team on capability and skills gaps to improve development and organisational effectiveness.

Who are we looking for?

At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

We are looking for a stellar Global Manager of Marketing Operations to take our marketing maturity to the next level, across our MarTech, processes, data and business intelligence, and of course, most importantly, supporting the marketing team on our journey to AI-optimisation.

You are someone that combines strategic ownership with hands-on transformation, and day-to-day operational management. You’re a thinker and a doer, and you love uncovering complex problems and getting stuck in the detail whilst delivering on your strategic vision.

You’re not afraid to challenge the status quo, and you always lead with data. You’re comfortable working across multiple functions, including RevOps, Sales, Marketing, Business Systems, IT, Product, Engineering and Executive teams to influence change at all levels.

What your impact and success look like?

As a Global Manager of Marketing Operations, we expect your success and impact during your early time with us to look something like this:

First 90 days

· Develop a deep understanding of Reapit’s business, go-to-market model and operational maturity.

· Build strong relationships across Marketing, Sales, Product and Business Systems.

· Deliver an assessed baseline of process, reporting, martech and data quality, with a prioritised improvement plan.

By 6 months

· Measurable improvements in reporting speed and visibility, including reduced reporting cycle time and a single source of truth for marketing performance.

· A clear, resourced AI and automation roadmap in delivery.

· Improved data hygiene measured against defined quality standards.

By 12 months

· Marketing Operations established as a strategic capability that measurably improves marketing productivity and performance.

· AI, automation and data-driven decision-making embedded as standard practice across the marketing organisation.

What's in it for you?

We operate a Flexible Working Policy, and this is a hybrid role requiring 1–2 days a week in our Stellenbosch office.

We’re offering the chance to really make a difference here at PayProp and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

• 20 days of annual leave
• 1 paid day off to celebrate your birthday
• Paid time off between Christmas and New Year
• 2 paid volunteer days
• Optional 5% company contribution towards a retirement annuity