Supervisor, Administration, Road

Location: Plumbago
Job Posting Title: Supervisor, Administration, Road
Time Type: Full Time

Main Purpose of the Role

• This role is responsible for leading and coordinating the Administration and Claims functions within the Road division, ensuring accurate billing, claims processing, customer account maintenance, and compliance with company procedures. The incumbent will oversee VFT system administration, rate management, reporting, claims investigations, customer and supplier claim resolutions, and continuous process improvement to support operational efficiency, financial accuracy, and customer satisfaction.

Job Related Requirements

• Matric
• Supply Chain- / Logistics- / Administration diploma or certification
• Minimum 3-5 years' experience in administration, claims, logistics, or transport operations
• Proven supervisory or team leadership experience
• Strong understanding of transport administration, billing, claims, and financial processes
• Experience managing customer and supplier claims from initiation to closure
• Sound knowledge of root cause analysis and corrective action implementation
• Experience with systems, and Microsoft Office Suite
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, stakeholder management, and conflict resolution abilities
• Strong attention to detail with high levels of accuracy and compliance focus
• Ability to prioritise workload and manage multiple deadlines

Computer Literacy Level

• Microsoft Excel - advanced
• Any TMS system exposure - advanced
• FT – TMS system exposure - advantage
• Riskonnect – Claims system exposure - advantage

Added Advantages for the Role

• Claims management experience within a logistics or transport environment
• Knowledge of insurance claim procedures
• Exposure to customer contracts, rate structures, and SLA management
• Financial and commercial understanding

Duties & Responsibilities

• Administration
  • Manage and maintain customer rate cards within VFT.
  • Ensure accurate billing and invoicing processes
  • Update and upload monthly customer rates.
  • Generate and distribute operational and financial reports.
  • Oversee the daily carrier portal process.
  • Ensure compliance with billing procedures and company controls.
  • Drive process improvements to enhance operational efficiency and data integrity.
• Claims Management
  • Oversee the end-to-end claims process for customer and supplier claims.
  • Ensure claims are registered, investigated, and resolved within agreed timelines.
  • Review supporting documentation and validate claim submissions.
  • Liaise with customers, carriers, operations, finance, and insurers regarding claims.
  • Conduct root cause investigations and implement corrective actions.
  • Monitor claims trends and provide monthly reporting and analysis.
  • Ensure compliance with claims procedures, SOPs, and contractual requirements.
  • Drive reduction of repeat claims through proactive interventions.
• Team Leadership
  • Supervise and support Administration and Claims personnel.
  • Monitor workload allocation and productivity.
  • Conduct coaching, training, and performance management activities.
  • Ensure adherence to company policies, procedures, and service standards.
  • Foster a culture of accountability, continuous improvement, and customer focus.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit [dsv.com](http://dsv.com https://www.dsv.com/) and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.