After Hours Travel Manager

ABOUT THE OPPORTUNITY

Join our After Hours team as an After Hours – Travel Manager, where you'll deliver personalised business travel management and boutique service to corporate clients. You'll be a trusted first point of contact, supporting travellers and clients while ensuring travel programmes exceed expectations. Working closely with the Team Manager, you'll combine travel expertise, customer care, and problem-solving to create exceptional travel experiences. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced, customer-focused environment.

KEY RESPONSIBILITIES

• Deliver exceptional customer service aligned to brand customer value propositions.
• Manage the customer experience from quoting and booking through to queries and complaint resolution.
• Ensure enquiries are actioned within agreed SLAs.
• Meet and exceed client SLAs and key performance indicators.
• Adhere to One Best Way finance processes and procedures.
• Maintain clear, open, and honest communication with internal and external stakeholders.
• Attend team meetings and conferences as required.
• Follow the One Best Way sales process.
• Balance speed, quality, and accuracy while working under pressure and deadlines.
• Work towards sales targets and incentives.
• Achieve monthly SLA and incentive objectives.
• Drive customer engagement and retention through brand initiatives.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric.
• Minimum 3 years' experience as a Corporate Travel Consultant.
• Experience using GDS (Amadeus).
• Extensive travel industry knowledge.
• Strong fares knowledge, including date changes and refunds.
• Strong client focus and customer service ethic.
• After-hours travel experience advantageous.
• Travel & Tourism tertiary qualification advantageous.
• Advanced communication, multitasking, teamwork, attention to detail, and product knowledge skills.

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