Customer Service Representative
- Resolv Global
- Cape Town, South Africa
- ZAR 90,000 – ZAR 140,000
Join Resolv.Global as an Entry-level Customer Service Representative and be the first point of contact for our valued customers. Help us enhance customer satisfaction by addressing inquiries and providing quick and accurate solutions.
Responsibilities:
- Respond to customer queries via phone, email, and chat promptly.
- Maintain a positive and professional demeanor during all interactions.
- Document customer interactions and update records in our system.
- Collaborate with team members to resolve complex issues.
- Provide feedback on the efficiency of the customer service process.
- Identify and escalate priority issues to the appropriate channels.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems.
- Previous customer service experience is a plus, but not required.
- Strong problem-solving skills and attention to detail.
Skills
- Customer Support
- Phone Etiquette
- Email Communication
- Live Chat
- CRM Software
- Problem Solving
- Documentation
