Housekeeping Supervisor

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Manage daily assignments and monthly inventories for room attendants, including linen, cleaning, and guest supplies.
• Ensure complete shift handovers, timely reporting of discrepancies, and attendance at required briefings.
• Control usage and prevent misuse of guest amenities, cleaning chemicals, equipment, and linen.
• Maintain high standards of cleanliness and organization throughout the housekeeping department.

Qualifications

• Good eye for details.
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Degree in hospitality management preferred.
• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent customer service skills and ability to handle guest complaints effectively.
• Knowledge of cleaning chemicals, proper handling, and safety procedures.
• Experience with inventory management and budgeting for housekeeping supplies.
• Demonstrated ability to train and mentor housekeeping staff.