Tourism & Visitor Economy Trainee

Own your future with a Traineeship at Port Stephens Council (PSC) – ready for commencement in January 2027!

The opportunity

Are you looking for a career-launching opportunity where you can learn, earn, and genuinely make a difference in your community? Join our incredible Tourism & Visitor Economy team!

This Traineeship offers you the perfect gateway into the world of Tourism and Visitor Economy, supporting the delivery of visitor servicing, reservations, sales and tourism activities across our Visitor Information Centre, Beachside Holiday Parks, and the Port Stephens Koala Sancutary.

The role will provide you with practical workplace experience across a range of tourism functions, helping you develop your skills and knowledge in customer service, destination and product knowledge, visitor information, reservations and sales.

What does a career at PSC look like for me post-Traineeship?

Whilst we can’t guarantee a permanent position post-traineeship, this is what a career path could look like with a Certificate III Tourism behind you:

• Guest Experience Officer
• Sales & Reservations Officer
• Visitor Experience Officer
• Guest Experience Team Leader
• Assistant Park Manager

The key responsibilities within this role are listed within the position description.

• This is a contract opportunity – working full-time 38 hours / week + access to a flexible working arrangement + access to study leave to attend courses at your formal education provider during work hours.
• Base Salary Range: $37,574 to $57,438 pa based on 35 hours / week + 12% superannuation + $2,562 retention allowance
• You will be working from Port Stephens Koala Sanctuary and rotating between our Beachside Holiday Parks and Visitor Information Centre within the Port Stephens area

What does it mean to be a Trainee at PSC?

Throughout your Traineeship, you’ll receive;

• Financial support in a paid role, including full payment for your studies
• Time in your work week to attend your formal training
• Progression through your salary levels with each year of successful completion
• You will also have the opportunity to participate in our internal networking events, where you can meet and socialise with other Apprentices, Cadets and Trainees at PSC
• Opportunities to develop your own professional and social networks through collaborating with teams across PSC

Check out more information on our website here; https://www.portstephens.nsw.gov.au/council/careers/education-and-employment;

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

• Commitment to the completion of a Certificate III in Toursim
• Ability to work in a busy environment
• Class C Driver’s License or access to reliable transport for attendance at both work and external training providers

For more information on who can apply please visit our website.

This is life at PSC!

• Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
• Long service leave when you’ve been with us for just over 5 years
• Health & Wellbeing leave to recharge when you need it
• Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
• PSCare Day available to all employees to take in addition to your regular leave entitlements
• Confidential support (including mental health) through our employee assistance program
• Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
• Free parking on site and a convenient local shopping centre
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Enough about us, we want to hear about you! So tell us about…

• Why you want a career in tourism?
• Tell us about your experience working with customers and the skills you might bring?
• How would you balance your workplace responsibilities with the study requirements of the traineeship?

Ready to Apply? Here’s what you need to know

To complete your online application, you will be asked to upload;

• a copy of your resume
• provide responses to questions

Applications Close: Midnight, Wednesday, 23 September 2026

Contact: Naomi Farrelly, Business Development & Marketing Manager, on (02) 4988 0638

For Application enquiries, contact: Katarina Currey, Talent Acquisition Advisor on 0499 796 365

For information on the apprenticeship and study requirements, contact: Tiahna Sanderson, Learning and Development Officer on 0408 767 254

• For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values
• We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant
• We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment
• Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care
• We acknowledge the Worimi Peoples as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together