Regional Service Manager (Northern Australia)
- XPENG
- Melbourne, Australia
- A$130,000 – A$160,000
MelbourneFull-timeSales - Customer support
Responsibilities
Role Summary Oversee aftersales technical support for Xpeng’s Australian dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across Northern Australia. Key Accountabilities 1.Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV). 2.Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion. 3.Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues. 4.Attend formal customer case meetings to lift CX and execute brand premium service standards.
Qualifications
1.Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background. 2.Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills.
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Skills
- EV battery diagnostics
- Dealer Network Management
- Aftersales service operations
- Warranty Management
- Technical Training Delivery
- Customer satisfaction (CSI) improvement
- Compliance Management
