Senior Assistant, Field Sales Services NL

Job Purpose

Responsible for executing end-to-end Field Sales Equipment Services for the Netherlands BU, ensuring accurate equipment administration, high-quality service delivery, and effective support to Field Sales teams while maintaining strong data integrity and operational excellence.

Key Responsibilities

Equipment Management & Administration (Core Scope)

• Manage end-to-end equipment lifecycle (placements, movements, removals)
• Create, process, and track equipment-related requests
• Maintain accurate records of equipment in relevant systems
• Handle and resolve equipment-related customer complaints
• Act as operational support contact for Field Sales on equipment topics
• Ensure timely and accurate execution of all equipment processes

Equipment Data Accuracy & Control

• Ensure accuracy, completeness, and consistency of equipment-related data in systems (e.g., SAP, Salesforce)
• Perform regular quality checks and validations of equipment records
• Investigate and resolve data inconsistencies and system mismatches
• Support proper documentation and adherence to data governance standards

Equipment Process Support & Execution

• Support deployment and standardization of equipment processes within Shared Services
• Ensure adherence to policies and procedures related to equipment management
• Assist in resolving operational or system-related issues affecting equipment flows

Data & Systems Management

• Ensure accuracy and completeness of Field Sales-related data in systems (e.g., SAP, Salesforce)
• Maintain and update operational data records
• Perform quality checks and resolve discrepancies
• Investigate system/data integration issues impacting Field Sales processes

Stakeholder Coordination

• Collaborate closely with NL Business Unit stakeholders
• Maintain strong relationships with Field Sales, Commercial, and Operations teams
• Act as a key contact point for Field Sales support topics

Continuous Improvement

• Identify process improvement opportunities
• Support implementation of new tools, processes, and migrations into Shared Services
• Contribute to efficiency and service quality enhancements

Key Stakeholders

• Internal: Field Sales, Commercial Operations, Cold Drink Operations, Integrated Shared Services, Master Data teams, Data Services, Technology Support Teams
• External: Customers

Experience required

• 1–3 years of experience in Sales Operations, Equipment Management, Field Sales Support, or Data Services
• Experience working with systems and data in a multinational or ISS environment
• Strong analytical and problem-solving skills
• Customer-oriented mindset

Language Capability & expert level

• English – proficient
• Dutch – mandatory (professional level)

Education & Qualifications required

• Bachelor’s degree or equivalent preferred
• Experience with SAP, Salesforce or similar tools is an advantage

Capability required & Expert level

• Equipment Lifecycle Management
• Equipment Data & Process Control
• Systems & Data Management (SAP, SFDC)
• Stakeholder Management & Coordination
• Process Excellence

Behavioural Capabilities

• Strong communication skills
• Proactivity and ownership
• Attention to detail and accuracy
• Flexibility and adaptability
• Continuous improvement mindset