Maintenance Technician

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Reporting to the Director of Engineering, the Maintenance Technician is responsible for maintaining the overall condition, safety, and functionality of the hotel’s facilities, guest rooms, and equipment at Fairmont Southampton. This role supports day-to-day operations by responding to maintenance requests, performing preventive maintenance, and ensuring all building systems operate efficiently and in accordance with Fairmont and Accor standards.

The Maintenance Technician plays a key role in protecting the guest experience by ensuring a safe, comfortable, and well-maintained environment across all areas of the hotel.

Key Responsibilities

Maintenance Operations & Guest Support

• Respond promptly and professionally to maintenance requests from guests and colleagues, ensuring minimal disruption to the guest experience.
• Perform repairs and maintenance in guest rooms, public areas, back-of-house spaces, and other hotel facilities.
• Communicate clearly with Front Office, Housekeeping, and other departments regarding maintenance status and room readiness.

Technical & Preventive Maintenance

• Perform scheduled and preventive maintenance on building systems and equipment to ensure reliability and longevity.
• Troubleshoot and repair HVAC, plumbing, electrical, mechanical, and general building systems.
• Identify potential issues proactively and recommend corrective actions to prevent equipment failure or service interruptions.
• Install, replace, and test parts, fixtures, and equipment as required.

Safety, Compliance & Standards

• Ensure all work is completed in compliance with hotel policies, safety standards, and local regulations.
• Follow proper lock-out/tag-out procedures, chemical handling, and tool safety practices.
• Maintain clean, safe, and organized work areas at all times.
• Report safety hazards, equipment deficiencies, or infrastructure concerns to Engineering leadership.

Records, Inventory & Administration

• Maintain accurate records of maintenance requests, repairs performed, and preventive maintenance activities.
• Assist with monitoring inventory levels of parts, tools, and supplies; order replacements as required.
• Support engineering documentation and reporting requirements.

Teamwork & Collaboration

• Work collaboratively with other Maintenance Technicians and Engineering team members to ensure smooth and efficient operations.
• Assist with special projects, renovations, and emergency repairs as needed.
• Perform other reasonable duties as assigned to support Engineering and hotel operations.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum of 2 years’ experience in a maintenance or engineering role, preferably within a hotel, resort, or similar facilities environment.
• Experience in a luxury hospitality setting is an asset.

Education

• High school diploma or equivalent required.
• Technical training or trade certification in HVAC, electrical, plumbing, or mechanical systems is an asset.

Competencies, Knowledge & Skills

• Strong working knowledge of building systems, including HVAC, plumbing, electrical, and mechanical equipment.
• Proven troubleshooting and repair skills across multiple disciplines.
• Ability to read and interpret basic technical manuals, diagrams, and schematics.
• Strong organizational skills with attention to detail.
• Good communication and customer service skills when interacting with guests and colleagues.
• Ability to work independently while also contributing effectively as part of a team.

Personal Attributes, Culture & Values

• Service-oriented with a proactive and solution-focused mindset.
• Reliable, adaptable, and able to prioritize tasks in a fast-paced environment.
• Professional demeanor with a strong commitment to safety and quality workmanship.
• Takes pride in maintaining a well-kept and functional environment.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Circumstances

• Flexibility to work varied shifts, including evenings, weekends, holidays, and on-call rotations as required.
• Physical ability to stand, walk, climb ladders, lift tools and equipment, and perform manual tasks throughout the shift.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.