Director, Operations - South Care & Industrial Medicine

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities

• Responsible for the management and direction of all aspects of the operations of assigned practices in a manner consistent with established policies and procedures of USA Health System
• Provides an efficient operational environment that meets the needs and expectations of physicians, patients, and staff
• Ensures compliance with financial plans and budgets
• Monitors financial and service performance of assigned practices and takes appropriate actions to ensure that financial goals are attained
• Works to establish cooperation between faculty and administration by fostering an atmosphere of two-way communication and trust
• Attends faculty meetings in place of or in conjunction with Assistant Administrator to keep the faculty fully informed about operational and financial issues
• Provides financial reports, including charge and collection results
• Discusses opportunities for revenue enhancement (charges and collections); seeks input from staff regarding opportunities for operational improvement
• Communicates Health System policies and procedures and works with practice medical directors and staff to ensure compliance; works with the Assistant Administrator and Chairman to ensure that the practice functions cooperatively as a large multi-specialty group practice, striving for the success of the entire organization
• Responsible for the operating process of clinics, including patient and paper flow, revenue controls, staff work environment and the development of new practice functions and activities; prepares reports on physician productivity (clinic/outpatient and inpatient activity) for Chair, Division Chief, and Assistant Administrator
• Works with Chair and Office of Faculty Affairs to ensure that physicians meet guidelines for appropriate faculty rank
• Works with internal and external billing functions and credentialing/enrollment to ensure proper credentialing according to health system policies
• Works with administration, Chairs, and Director of Nursing to ensure that quality programs are in place to measure and improve quality of care to patients
• Assists with development and negotiation of proposed agreements relating to the practices
• Purchases medical and office supplies and equipment required in the operation of clinics, ensuring efficient inventory control and best pricing opportunities
• Collaborates with departmental residency office to plan patient flow and resources for residency clinic
• Works with the Chair and Assistant Administrator in the strategic planning process to ensure that the long-term objectives of the practices are achieved
• Remains knowledgeable of the external environment to identify the competition, consumers and market opportunities
• Serves as a resource to the Assistant Administrator and Chairman in the evaluation of the clinical physician staff and prepares business plans to make recommendations
• Identifies opportunities for program and service development and marketing
• Serves as a facilitator in the achievement of the vision established by the Chairman and Administration
• Serves as a change agent seeking ways to position the practices to successfully meet the challenges in the marketplace
• Accountable for the management of the revenue cycle through the evaluation of systems and procedures that impact the financial performance of the practices
• Facilitates communication between the Compliance and Reimbursement office and physicians/staff in assigned practices regarding billing and coding practices
• Ensures coding is done properly and that documentation supports the billing levels
• Assists in training, as required
• Monitors budgeted to actual performance and takes appropriate measures to ensure that fiscal goals are attained in conjunction with Assistant Administrator
• Identifies capital equipment requirements and prepares justification for purchase
• Prepares and/or reviews financial and operational reports
• Evaluates performance relative to historical results, budget and similar practices
• Makes recommendations to Assistant Administrator and develops action plans based on feedback to achieve desired results
• Manages the Accounts Payable process for the practices
• Establishes an efficient organization structure and staffing plan to meet the requirements of the practices to include evaluating staffing relative to industry standards
• Develops and maintains position descriptions and prepares required paperwork for staff positions
• Works with Human Resources to employ approved staff for new and vacated positions
• Ensures compliance with applicable CMS, Risk Management, OSHA, CLIA, HIPAA and other federal, state, and institutional regulations
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications

• Bachelor's Degree in business or a health care related field and 4 years of directly related experience in health care administration, 3 of which were in a management capacity Required
• Master's Degree in business or a health care related field may substitute for up to 2 years of the required experience Preferred
• Group practice experience Preferred
• Additional directly related experience may sub on a year for year basis for the required education Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Demonstrated success leading systemwide initiatives involving clinical, operational, financial, capital, and technology stakeholders Demonstrated success leading systemwide initiatives involving clinical, operational, financial, capital, and technology stakeholders

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.