Sales Associate

Reports to: Store Manager
Department: Operations

Role Summary
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service
   ▪ Provides exemplary customer service by following the Laura Canada service standards.
   ▪ Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
   ▪ Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
   ▪ Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
   ▪ Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
   ▪ Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities
▪ Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
▪ Completes all assigned administrative functions with accuracy and in a timely manner.
▪ Supports store initiatives as directed.
▪ Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements
▪ Experience in a retail environment preferred
▪ Excellent communication and interpersonal skills
▪ Conducts oneself in a professional manner.
▪ Open to feedback and implements change in a timely manner.
▪ Demonstrates initiative on an ongoing basis.
▪ Positive attitude and confident
▪ Passion to keep learning, growing and adapting

Working Conditions and Environment
▪ Flexible to the hours of the business
▪ Minimum of 3 shifts per week (minimum 3-hour shift)
▪ Participates in inventory twice per year, all training sessions and staff meetings.
▪ Works in a standing/walking position.
▪ Lifts approximately 20-30 lbs of product/boxes, as required.
▪ Uses ladders as required.