Customer Care Representative
- Sutherland
- Egypt
- EGP 96,000 – EGP 144,000
Company Description
Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.
Job Description
- Provide first-line technical support to customers via phone.
- Troubleshoot and resolve hardware and software issues
- Guide users through troubleshooting steps
- Analyze technical problems and ensure timely resolution
- Document incidents, troubleshooting steps, and resolutions in support systems
- Escalate complex issues when required
- Collaborate with internal teams to improve support processes and knowledge bases
- Maintain a high level of customer satisfaction
Qualifications
- English level: B2 / C1
- Graduates and dropouts are welcome to apply
- Good communication and problem-solving skills
- Basic technical troubleshooting knowledge
- Flexibility to work rotational shifts
- Customer-focused mindset
- Ability to work effectively in a fast-paced environment
- Location: New Cairo
- Work Model: On-site
Skills
- Technical Troubleshooting
- Phone Support
- English Fluency
- Incident documentation
- Customer Relationship Management
- Problem Solving
- Escalation Management
