Collection Officer - Retail Collections Egypt
- Mashreq
- Egypt
- EGP 240,000 – EGP 360,000
Target Achievement & Strategy
- Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions
- Develop effective collection strategies for different account segments.
- Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.
- Monitor attrition and shrinkage; implement retention and contingency plans.
- Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements
- Reporting & Analytics
- Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.
- Deliver regular operational reports, root cause analyses, and improvement plans.
- Compliance, Audit & Documentation
- Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.
- Process & Operational Excellence
- Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.
- Share knowledge and best practices with cross-functional teams.
Skills
- Debt Collection
- Collections Strategy
- KPI Tracking
- Agency Management
- Negotiation
- Compliance
- Data Analysis
