General Services Administration Senior Officer

Administration Services Management:

Team Leadership & Operational Control

Fleet & Transportation Management

Facility & Support Services Oversight

Vendor Management & Contract Governance

Branch Opening, Closure & Relocation Coordination

Asset Monitoring & Cross-Department Coordination

Cost Allocation & Financial Coordination

Executive & Senior Delegation Coordination

Administration Coverage & Business Continuity

       • Oversee all general services activities that are not department-specific across the bank.

       • Act as primary coordination point between Administration and all departments for operational support requirements.

      • Supervision of the daily activities provided by third party soft service providers for housekeeping, catering and pest control.

       • Ensure consistent service delivery standards across branches and buildings through regular/sudden inspections and daily follow-up.

       • Monitoring and controlling the supply of consumables pertaining to housekeeping and cafeteria services ensuring the demand is fulfilled with cost efficiency. 

       • Lead and supervise drivers and messengers serving all departments.

       • Manage scheduling, leave planning, overtime control, and daily task distribution.

       • Consolidate transportation requests across departments to optimize routing and reduce operational cost.

       •  Ensure service efficiency and continuity across all supported locations.

       •  Oversee maintenance, licensing, and operational readiness of bank-owned and leased vehicles.

       •  Optimize utilization of internal vehicles for IT asset transportation to minimize third-party transport expenses.

       •  Coordinate external transportation vendors for large-scale movements when required. 

       •  Contract management of the leased cars.

       •  Payment of invoices

       •  Manage cleaning services, pest control operations, pantry, and cafeteria services across all locations.

       •  Ensure continuous availability of pantry supplies and quality service compliance.

       •  Conduct periodic branch visits to monitor service standards.

       •  Monitor cleaning contractor performance through monthly KPI reporting and circulate results to branch/building managers to ensure accountability and timely resolution of issues.

       •  Identify, evaluate, and recommend potential service providers in coordination with the Head of Department.

       •  Conduct due diligence and assessments prior to procurement engagement.

       •  Review contractual agreements (renewals, amendments, terminations) in alignment with CPD and internal governance policies.

       •  Coordinate with CPD to establish corporate agreements with hotels to secure preferential rates for executive and international visitors.

       •  Review and validate service invoices to ensure accuracy and alignment with delivered services before processing.

       •  Support operational readiness for new branch openings.

       •  Coordinate branch closures including asset segregation, transfer, write-off documentation, and auction preparation.

       •  Participate in write-off committees and support auction execution in line with internal approval matrix.

       •  Coordinate internal team relocations and workspace adjustments across departments.

      

       •  Act as central coordination point for asset monitoring across departments.

       •  Support departments in tracking, reallocating, transferring, and disposing assets in alignment with governance standards and SOP.

       •  Provide advisory support during major relocations and site closures.

       •  Manage and continuously update departmental cost allocation structures based on operational and location changes.

       •  Ensure accurate invoice distribution in line with approved allocation methodology.

       •  Lead coordination for executive visits and external senior management delegations.

       •  Arrange meeting venues, catering, hotel bookings, and logistics while maintaining professional standards and cost efficiency.

       •  Manage meeting room bookings across locations, ensuring optimal space utilization and conflict resolution between departments.

       •  Serve as official backup for MGN Senior Administration Officer.

       •  Act as operational lead for Administration and MGN Administration functions during staffing gaps to ensure uninterrupted service delivery and business continuity.