Campus Employee Experience Supervisor/Assistant Manager

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for a Campus Employee Experience Supervisor/Assistant Manager to design, execute, and evaluate strategic engagement initiatives that align with both program objectives and corporate goals at the campus level. In this role, you will lead a dedicated team of Campus Employee Experience Coordinators in delivering high-impact employee engagement initiatives. Partnering closely with the broader Employee Experience team and local Operations leaders, you will leverage Voice of the Agent (VOA) insights to champion engagement priorities, foster open dialogue, and cultivate an inclusive, transparent workplace culture.

As a Campus Employee Experience Supervisor/Assistant Manager, You Will…

• Collaborate with corporate and on-site teams with their unique engagement needs and goals.
• Gather employee feedback for the site, hosting focus groups, distributing online surveys, and establishing other corporate employee feedback channels.
• Work with other on-site and remote Campus Employee Experience Managers, Campus Employee Experience Coordinators, and EX leadership to achieve goals and efficiency.
• Be a communication hub and brand ambassador for all employees on-site, keeping an overall pulse of your site.
• Assist in planning and facilitating corporate events.
• Prioritize overlapping projects and initiatives, ensuring clear expectations are set.
• Communicate frequently and transparently with site/corporate leaders.
• Plan, facilitate, and help execute employee engagement programs.
• Understand and analyze operational metrics and KPIs, as related to Campus Employee Experience and EX initiatives.
• Maintain an infectious positive attitude that is influential.

As a Campus Employee Experience Supervisor/Assistant Manager, You Need…

• High school diploma or equivalent (required).
• Some post-secondary or completion of post-secondary schooling (preferred).
• 2 to 4 years of business-related leadership experience.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills – must be able to multitask and prioritize.
• Ability to implement change and innovation.
• Ability to communicate and influence at various levels within the organization.
• Motivation to help others thrive at work and maintain a positive attitude.
• Experience in maintaining and developing operational statistics, financial management information, and results reporting.
• Flexibility - This role will evolve as our campuses grow.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.