Call Center Agent

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Communicating with customers & respond promptly and professionally to customers' inquiries through various channels via (phone, email, chat, & in-person…..)

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Processing orders, requests, forms & applications.

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Providing feedback on the efficient customer services process.

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Recording new customers leads on Customer Relationship Management (CRM) system.

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Investigate and resolve customers’ issues and complaints, providing solutions that meet or exceed customers’ expectations.

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Maintain a thorough understanding of company products, services, and policies to provide accurate information and assistance.

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follow-up on unresolved issues or pending requests to ensure customer satisfaction.

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Gather customer feedback and report trends or recurring issues to management for continuous improvement.

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Work closely with other team members and departments to address customer needs and enhance the overall service experience.

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Responsible for monitoring Amlak’s social media pages and reporting any problems.

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Participates in needed marketing and market researches from Marketing Department.

Requirements

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University degree.

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Familiar with internet browsing.

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Good computer skills (excel - word).

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0-2 years of experience.

Key Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in handling administrative tasks.
• Friendly and approachable demeanor.
• Strong organizational skills and multitasking capability.
• Empathetic and patient attitude towards customer needs.
• Deep knowledge of a company’s products or services.
• Update every time about the news about the company.