Customer Service International Voice Regional Language Team Member-BPS
- Hexaware
- Egypt
- EGP 120,000 – EGP 180,000
We’re Hiring | Arabic Call Center Agents
We are looking for customer-focused and highly motivated Arabic-speaking Call Center Agents to join our team in Cairo, Egypt.
Job Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information and effective solutions to customer inquiries.
Maintain a high level of customer satisfaction throughout every interaction.
Achieve assigned daily and monthly performance targets.
Follow established processes, quality standards, and call-handling procedures.
Document customer interactions accurately and maintain proper records.
Demonstrate strong communication and problem-solving skills.
Requirements
Bachelor’s degree in computer science, Business Administration, MIS, or a related field is preferred.
Fresh graduates and experienced candidates are welcome to apply.
Previous experience in a domestic or international call center/customer service environment is an advantage.
Excellent Arabic verbal and written communication skills.
Strong customer service and call-management skills.
Good problem-solving and interpersonal skills.
Ability to work under pressure and meet performance targets.
MS Office proficiency is mandatory.
Typing speed of 25+ WPM with 90% accuracy is preferred.
Location
Cairo, Egypt
Who We’re Looking For
Candidates who are customer-oriented, target-driven, professional, and eager to build a career in customer service.
Skills
- Arabic Fluency
- Call Handling
- Customer Relationship Management
- Problem Solving
- MS Office
- Typing
- Performance targets
