Equipment Maintenance: Perform routine inspections, maintenance, and repairs on servers, networking hardware, and other data center equipment.
Monitoring and Reporting: report and monitor anomalies or performance issues to supervisors.
Incident Response: Assist in troubleshooting and resolving hardware, connectivity, or environmental issues to minimize downtime.
Installation and Decommissioning: Install, configure, and decommission hardware, cabling, and infrastructure components as needed.
Environmental Control: Ensure optimal operation of power (e.g., UPS, PDU) and cooling systems (e.g., HVAC, CRAC units) to maintain a stable environment.
Security Compliance: Follow physical and digital security protocols to protect data center assets and ensure compliance with standards (e.g., ISO 27001).
Documentation: Document and labeling accurate records of equipment inventory, maintenance activities, and incident reports.
Team Support: Collaborate with other technicians and IT teams to execute projects and maintain operational standards.
Requirements
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Electrical Engineering, or a related field is a plus.
Certifications (Preferred): CompTIA Server+, Data Center Technician Certification (DCT), , ITIL Foundation.
1-3 years of experience in a data center, IT support, or technical maintenance role.
Hands-on experience with hardware installation, cabling, or troubleshooting is preferred.
Knowledge of server hardware (e.g., Dell, HP, Cisco) and networking equipment.
Familiarity with power systems (e.g., UPS, PDU) and cooling technologies (e.g., HVAC).
Basic understanding of operating systems (e.g., Windows Server, Linux) and diagnostic tools.
Ability to read and follow technical manuals, schematics, or wiring diagrams.
