Workshop Team Leader

Summary

Workshop Team Leader manages and coordinates workshop activities, ensuring safe, high-quality, and efficient vehicle repair and maintenance in line with Al Mansour Automotive standards.

Tasks

• Provide advanced product/service information and respond to complex customer questions.
• Respond to basic issue escalations promptly and provide managerial approvals as required.
• Ensure adherence to organizational policies, procedures, regulatory codes; seek authorization for exceptions.
• Provide fault isolation and resolution to address issues promptly.
• Assign short-term work schedules to subordinates to meet expectations within timelines.
• Carry out relatively simple testing and quality assurance tasks.

Education

Bachelor's degree in a relevant field; additional management or technical certifications are an advantage.

Experience

5 to 7 years of experience, including team coordination or people management responsibilities.

Skill

• Technical Troubleshooting & Diagnostics
• Automotive Systems Knowledge
• Use of Workshop Tools & Diagnostic Equipment
• Quality & Safety Compliance
• Team Leadership & Coaching

Competencies

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity."