Furniture Planner

Join Us as a Remote / Field-Based Furniture Planner – Inverness

Ready to Shape the Future of IKEA in Inverness?

At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our world-class home furnishing solutions directly to customers who don’t live near a store.

As a Remote Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, autonomy, and purpose with the backing of one of the most loved brands in the world.

ABOUT THE ROLE:

We’re looking for passionate individuals who love design and thrive on creating exceptional customer experiences. In this role, you will:

• Manage and follow up on appointments
• Visit customers’ homes to plan and design kitchens, bedrooms, and bathrooms
• Guide customers through the full journey—from first contact to delivery and installation
• Achieve a KPI target AND conversion from appointment to sale

You’ll play a key role in developing IKEA’s presence in Inverness and showcasing our amazing furniture offering to a new customer base.

WHAT YOU NEED TO HAVE:

• Strong customer focus and ability to actively listen and provide solutions
• Experience in sales and design planning (kitchens, bedrooms, bathrooms preferred)
• Ability to manage your own diary and work independently
• Comfortable achieving KPIs and driving sales conversions
• High numeracy and ability to use digital tools and systems
• Passion for home furnishing trends and sustainable solutions

WHAT YOU WILL BE DOING DAY TO DAY:

• Book and manage customer appointments and follow up on requests
• Visit customers’ homes to provide design and planning support
• Showcase IKEA’s range and create tailored solutions
• Convert appointments into successful sales
• Stay updated on trends and customer needs to offer relevant solutions
• Collaborate with in-store teams for support when needed

WHAT WE OFFER:

• Starting salary from £30,000 plus car or car allowance
• 39 hours per week, 5 days out of 7, including evenings & weekends
• Permanent contract
• 2 weeks of training in store upon joining
• Mandatory background checks, including medical history
• Hold a valid driving licence for 2+ years

Why IKEA:

Our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co-workers: Good reasons to become one of our co-workers – IKEA.

WHAT YOU NEED TO KNOW:

Attach an updated CV with your application
Virtual interview with hiring manager (Pre-Work Task to Prepare)
Face-to-face interview with recruiting/hiring manager
We are unable to accept applications via email—please apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com.

We Care for the People

It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.