Relationship Manager, Small Business - Madina Branch
- Fidelity Bank Ghana
- Ghana
- GHS 60,000 – GHS 90,000
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Minimum 1st degree
- Knowledge and experience of Banking/Financial services, preferably in the SME
- space
- Ability to understanding and interpret financial statements
- Proven track record in sales
- Knowledge on SME customer relationship management
- Good credit risk assessment skills
- Strong interpersonal and communication skills
- Strong time management and self organization skills
- Excellent presentation skills
- Sound PC skills
- Ability to gain information of competitor activity in the local market
- Understanding of economic trends
- Sound knowledge of bank’s products
- Sound knowledge of banking practices and theories
- Strong supervisory skills
RISK AND COMPLIANCE
- Ensure prompt and adequate compliance responses to Sanctions and AML/CFT
- enquiries sent in by Compliance department
- Take part in all annual mandatory refresher training organised by Compliance
- Report all suspicious or fraudulent activities to Compliance or via whistle-blowing
- toll free line.
- Ensure all accounts opened are KYC compliant or appropriate
- escalations have been followed.
COMMUNICATIONS AND WORKING RELATIONSHIPS
- All Branch staff
- All Retail Banking staff
- All assigned clients
- Operations Staff
- Credit Risk
Skills
- SME Relationship Management
- Credit Risk Assessment
- Financial Statement Analysis
- Sales
- KYC/AML Compliance
- Customer Relationship Management (CRM)
- Presentation Skills
